Retail Fulfillment Center Operations Manager
Ashley Furniture Industries•St Louis, MO
•Onsite
About The Position
The Retail Fulfillment Center (RFC) Operations Manager directs the daily production activities of various warehouse departments. This position will lead and mentor RFC Operations Supervisors to achieve overall performance goals for production, labor, cost, quality and safety. The RFC Operations Manager is accountable for safety, quality and productivity as well as the facility and equipment.
Requirements
- 4 years of experience in distribution managing a fleet, delivery contractors, 3PL experience and background in logistics, required
- Company-issued industrial vehicle license, or ability to obtain within 30 days, required
- Knowledge of Lean, Six Sigma, Kaizen process improvement methodology
- Ability to thrive in an ambiguous environment
- Action oriented - dedicated to making and meeting deadlines
Responsibilities
- Direct daily warehouse operations including receiving, picking, packing, and shipping to meet customer delivery commitments
- Monitor real-time operational performance and adjust staffing and workflows to meet volume fluctuations
- Ensure on-time fulfillment of retail store replenishment orders and maintain inventory accuracy
- Coordinate with transportation teams to optimize loading schedules and carrier utilization
- Lead, coach, and develop operations supervisors responsible for departmental performance and KPI achievement
- Champion a safety-first culture and ensure compliance with all OSHA regulations and company safety policies
- Conduct performance evaluations, hold team accountable to standards, and identify high-potential talent for succession planning
- Lead incident investigations and implement corrective actions to prevent safety incidents
- Drive achievement of KPIs including units per hour, order accuracy, on-time shipment, and labor productivity
- Lead Lean, Six Sigma, and Kaizen initiatives to eliminate waste and improve operational efficiency
- Manage departmental operating budget and control labor, equipment, and supply costs
- Oversee warehouse fleet operations and manage relationships with delivery contractors and 3PL providers
Benefits
- Health, Dental, Vision, Employee Assistance Program
- Paid Time Off; increases with years of service
- Generous employee discount on home furnishings
- Professional development opportunities
- Tuition assistance
- Ashley Wellness Centers (location specific)
- 401(k) and profit sharing
- Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
