Retail Fulfillment Associate, Holyoke Mall at Ingleside - Flex
About The Position
As a Fulfillment Colleague, you will play a key role in creating a seamless and personalized shopping experience for our omni-channel customers. This role combines sales floor engagement with back-of-house fulfillment responsibilities - selecting merchandise, packing and shipping online orders with care, and assisting with in-store and curbside pickup. You’ll greet customers with genuine hospitality, resolve issues with professionalism, and ensure each interaction is smooth and positive. Your attention to detail, teamwork, and commitment to operational excellence will help drive sales, strengthen customer loyalty, and support overall store success. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Meeting daily sales goal challenges
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- Talking
- Lifting
- Constant moving
- Standing
- Reaching with arms and hands
- Standing for at least two consecutive hours
- Lifting at least 30lbs.
- Stooping
- Kneeling
- Crouching
- Climbing ladders
- Reaching, including above eye level
- Close vision
- Color vision
- Depth perception
- Focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Responsibilities
- Selecting merchandise
- Packing and shipping online orders with care
- Assisting with in-store and curbside pickup
- Greeting customers with genuine hospitality
- Resolving issues with professionalism
- Ensuring each interaction is smooth and positive
- Receiving merchandise
- Tagging items
- Organizing the stockroom
- Recovering the floor and fitting rooms
- Updating signs and pricing
- Restocking merchandise
- Supporting any needed merchandise moves
- Sharing Loyalty program benefits
- Completing orders
- Opening credit accounts
- Sharing loyalty benefits
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
