Retail Front End Team Leader

Retail Stores • Johnson City, NY

1d

About The Position

The Retail Front End Team Leader provides leadership for the successful operation of the entire front end of the store. The role leads a sales team focused on selling merchandise and ensuring a positive customer experience, and includes responsibilities related to associate development, customer service, asset protection, and store maintenance. The Team Leader may perform other Team Leader functions, including opening and closing the store, as needed.

The position requires a high school diploma or equivalent and at least 1–2 years of supervisory experience with a mid- to large-size retailer. Candidates must be available to work evenings, weekends, and holidays regularly. The role also requires lifting and carrying up to 50 pounds, pushing and pulling up to 35 pounds, and standing for extended periods while remaining alert and working safely.

New-hire starting pay is $19.25–$20.25 per hour. Actual pay depends on work location, position, experience, skill level, qualifications, and other relevant factors, and will not be below the applicable local minimum wage.

Requirements

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and ability to work as a team player and interact well with customers and associates.
• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and in a safe manner.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership to Associates regarding donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with hiring, developing, supervising, and scheduling store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform Team Leader functions to open and close the store when needed.
• Complete additional responsibilities as assigned.

Benefits

• Medical, dental, vision, and prescription drug coverage begins after 90 days of employment.
• 401(k) with a generous company match and immediate vesting.
• Career growth and talent development opportunities.
• 20% associate discount on Ollie’s purchases.
• A wide array of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED