Retail Front End Team Leader

Retail Stores • Harrisonburg, VA

2d

About The Position

The Front End Team Leader serves as a store keyholder and provides leadership for the successful operation of the entire front end of the store. The role creates and leads a sales team focused on selling merchandise and providing a good customer experience. Responsibilities include Associate development, customer service, asset protection, and store maintenance.

Requirements

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and ability to work as a team player and interact well with customers and Associates.
• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and in a safe manner.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving Associate productivity, daily task assignments, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership to Associates regarding donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with hiring, developing, supervising, and scheduling store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform Team Leader functions to open and close the store when needed.
• Complete additional responsibilities as assigned.

Benefits

• Medical, dental, vision, and prescription coverage begins after 90 days of employment.
• 401(k) with a generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% Associate discount on Ollie’s purchases.
• A wide array of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED