Retail Front End Supervisor

The TJX Companies, Inc.•Rossford, OH

15h•$15 - $15•Onsite

About The Position

The Retail Front End Supervisor promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The supervisor leads by example through customer engagement and by maintaining a clean, organized store, while modeling outstanding service. The role includes training and mentoring Associates, coordinating front-end coverage and breaks, responding to customer concerns, setting and communicating priorities, and partnering with Management on training needs. The supervisor also supports store plans and shrink-reduction efforts and ensures compliance with labor laws, policies, procedures, and safety practices. The position is located at TJ Maxx Store 1156 in Rossford, Ohio. The starting pay range is $14.50 to $15.00 per hour; actual starting pay depends on relevant skills, qualifications, and experience. The schedule is flexible and includes nights and weekends. Benefits are subject to applicable plan terms and may change. Some benefits require meeting service or hours requirements.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively as a team player with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and on personalizing the customer experience while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly to help ensure a positive customer experience.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities accurately and effectively with Management and Associates and provide progress updates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.