Retail Framing Manager

Michaels Stores•Lynchburg, VA

5d•$14 - $19•Onsite

About The Position

The Retail Framing Manager leads and coaches a team of framers focused on building customer relationships and creating framing solutions for their art. This role drives custom framing sales and assists customers in creating memorable framing solutions for their artwork. The position involves assisting the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with laws and requirements, and executing Company policies and standards. The manager is responsible for holding the team accountable for store conditions and results, developing and coaching selling behaviors, and leading the delivery of high-quality custom framing solutions on time by planning workload in partnership with the Store Manager. They must achieve their KPIs and manage the framing team to achieve their role KPIs, review sales and production workload, and build plans and sales floor time for networking. Additionally, the role includes managing and executing inventory management processes, shrink and safety programs, and serving as Manager on Duty (MOD). The manager will also assist with interviewing, on-boarding, coaching, observing, and training new team members, supporting Talent Development activities, participating in Performance Management activities, and utilizing leadership competencies for self-development. They partner with MODs daily on framing expectations and interact positively and respectfully with others, promoting the organization's vision and values. Participation in truck un-load and stocking processes, following SOPs and ensuring a safe environment, acknowledging customers, assisting with Omni channel processes, and performing other duties as assigned are also part of the role.

Requirements

Basic computer skills

Nice To Haves

Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team

Responsibilities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Achieve your KPI’s and manage the framing team to achieve their role KPI’s
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD)
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
Partners with MOD’s daily on the expectations of framing and other framers.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Other duties as assigned