About The Position
The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items, and contributes to the success of the department. The role also includes fulfillment and other duties as necessary. Colleagues help customers in both digital and physical shopping environments, support inventory and stock presentation, and participate in training and sales events. The position requires flexible availability for retail hours, including days, evenings, weekends, and/or holidays.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to lift at least 50 pounds and perform the physical activities listed for the role.
- Ability to use computers and other technology needed for job functions, including handheld equipment and cash registers, and to process register transactions.
- Color vision.
Responsibilities
- Provide exceptional customer service across the store and support digital and in-person customers, making appropriate partnerships when necessary.
- Explain and demonstrate fragrances through direct application or application to a card.
- Partner with the Fragrance Counter Manager or CSX Manager on inventory and other inaccuracies.
- Attend product training classes and seminars.
- Maintain the presentation, organization, storage, and replenishment of stock.
- Participate in pre-selling and sales-driving events to maximize sales.
- Process new receipts, damages, testers, and returns to vendors (RTVs) in a timely manner.
- Keep the work area free from hazards and work safely.
- Follow asset protection, inventory control, compliance, and shortage-prevention procedures.
- Comply with hygiene standards.
- Foster acceptance and respect to strengthen relationships and build authentic connections with colleagues, customers, and communities.
- Maintain dependable attendance and punctuality.
- Perform fulfillment and other duties as necessary.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
