About The Position
The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items and contributing to the success of the department. The role also includes fulfillment and other duties as needed. Colleagues provide service to both digital and in-store customers, support fragrance inventory and presentation, and participate in product training and sales events. The position is at Macy’s Stonebriar Centre and is full time.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
- Ability to meet the position’s physical requirements, including lifting at least 50 pounds, standing for at least two consecutive hours, constant moving, reaching, stooping, kneeling, crouching, and climbing ladders; color vision is also required.
Responsibilities
- Provide exceptional customer service to in-store and digital customers, making appropriate partnerships when needed.
- Explain and demonstrate fragrances through actual application or card application.
- Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
- Attend product training classes and seminars.
- Ensure proper presentation, organization, storage, and replenishment of stock.
- Participate in pre-selling and sales-driving events to maximize sales.
- Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
- Keep the work area free from hazards and work safely.
- Follow asset protection, inventory control, compliance, and shortage procedures.
- Comply with hygiene standards.
- Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Maintain dependable attendance and punctuality.
- Perform fulfillment and other duties as necessary.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
