Retail Fragrances Sales Associate, North Star Mall - Full Time

Macy's•San Antonio, TX

11h•Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences - making them feel confident, valued, and inspired. Both a beauty enthusiast and product expert, you demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Understand and communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules/procedures in English.
Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations.
Comfortable communicating and collaborating with customers and colleagues.
At least 1 year of customer service or selling experience.
Ability to talk, lift, constantly move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25lbs., stoop, kneel, crouch, and climb ladders, reach, including above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Responsibilities

Create a warm, welcoming environment through genuine hospitality and exceptional customer service.
Engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences.
Demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage.
Contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.
Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
Greet teammates with a warm hello and help ensure the sales floor is clean, organized, and prepared for customers.
Focus on the customer, offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
Maintain a shoppable space by merchandising new receipts, processing damages, testers, and select merchandise to return to vendors, updating signs and pricing, and supporting any needed merchandise moves.
Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer’s name.
Support one another with honesty, care, and collaboration.
Strive to improve every day, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.
Engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations.
Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team.
Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology.
Communicate and collaborate with customers and colleagues.
Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet and surpass daily sales goals by delivering exceptional service.
Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to join Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice