Retail Fragrances Sales Associate - Mind Games, Dadeland - Full Time
About The Position
As a Fragrance Sales Associate, you create a welcoming environment through hospitality and customer service. You engage customers with personalized fragrance recommendations based on their style, mood, and preferences, and demonstrate and sell fragrances and related beauty products. You educate customers about fragrance notes, layering techniques, and product usage while building connections, anticipating needs, and providing attentive service. You help prepare and maintain the sales floor, stay informed about sales goals, new arrivals, top-selling items, trends, and promotions, and support merchandising and inventory tasks. You work collaboratively with colleagues to deliver a seamless customer experience, meet sales goals, and encourage customer loyalty. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers, assess preferences, demonstrate fragrances, and offer tailored recommendations.
- Ability to use point-of-sale technology and digital tools, including register transactions.
- Ability to communicate and collaborate with customers and colleagues.
- Ability to meet the physical requirements of the role, including standing, moving, lifting, reaching, and climbing ladders.
Responsibilities
- Welcome customers and provide personalized fragrance recommendations based on their preferences.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage.
- Build customer relationships, promote product launches and events, and use clienteling tools to encourage loyalty.
- Meet and surpass daily sales goals through exceptional service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, signage and pricing updates, and merchandise moves.
- Process damages, testers, and selected merchandise for return to vendors.
- Use point-of-sale systems, handheld equipment, and digital tools to process transactions and support the shopping experience.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product education.
- Collaborate with colleagues and the Beauty team to serve customers and support store results.
- Maintain hygiene and compliance standards and provide a sincere, helpful conclusion to customer interactions.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
