Retail Food Service Manager - Healthcare
About The Position
We are seeking a hands-on Retail Food Service Manager to oversee daily retail dining operations at Logan Health Kalispell. This leader will ensure an engaging and consistent guest experience through fresh ingredients, scratch-made cuisine, accurate merchandising, and thoughtful hospitality. You will lead and develop the retail team, maintain strong operational and financial controls, uphold food safety and quality standards, and identify opportunities to improve sales, service, and team engagement. This role is ideal for a visible, solutions-focused leader who is passionate about people, retail operations, and creating meaningful experiences through REAL food.
Requirements
- High school diploma or GED and previous leadership experience in retail food service, hospitality, restaurant, healthcare dining, or a related environment.
- Knowledge of retail operations, merchandising, inventory, ordering, cash controls, budgeting, and food-cost management.
- Working knowledge of food safety, sanitation, HACCP, and quality standards.
- Proven ability to lead, train, schedule, coach, and motivate a diverse team.
- Strong customer service, communication, organization, and problem-solving skills.
- Ability to use sales and operational information to improve pricing, product offerings, and financial performance.
- Comfort using point-of-sale systems, digital signage, barcodes, and operational reporting tools.
- ServSafe Manager Certification, or the ability to obtain it, and applicable state or county food handler certification.
- Ability to successfully pass a criminal background check and drug screen.
Responsibilities
- Lead daily retail operations while maintaining a visible, approachable presence across all service areas.
- Conduct operational walkthroughs to ensure TC retail, grab-and-go, cleanliness, safety, merchandising, and product-rotation standards are consistently met.
- Ensure team members are properly uniformed, knowledgeable about daily offerings, and prepared to deliver friendly, informed service.
- Maintain accurate pricing, signage, barcodes, and product information across retail systems and displays.
- Lead daily huddles, reinforce HACCP, ServSafe, sanitation, and 6S practices, and address operational challenges with a solutions-focused approach.
- Hire, schedule, train, coach, and cross-train team members while promoting accountability, engagement, and recognition.
- Oversee cashier controls, ordering, inventory, invoices, food costs, waste, payroll, and month-end financial activities.
- Partner with culinary leadership on menu offerings, catering, retail promotions, and REAL food initiatives.
- Review sales and menu-mix performance to guide pricing, product selection, and continuous improvement.
- Engage with guests and client leadership, resolve concerns, and support special projects and coverage needs.
- Perform other duties as assigned.
Benefits
- Paid Bereavement Leave
- Paid Parental Leave
- Paid Baby Bonding Leave
- Paid Elder Care Leave
- Paid Time Off (Accrued)
- Paid Holidays
- 3 Medical Plans (Blue Cross)
- Prescription, Dental, and Vision Coverage
- Reimbursed Wellness Massages (Portion of cost)
- Voluntary HSA with Company Match
- Voluntary FSA
- Free Employee Assistance Program (Behavioral Health Support)
- Access to Wellness Initiatives (Fitness Memberships, etc.)
- 401(k) Retirement Plan with Company Match
- Company-Paid Basic Life Insurance
- Company-Paid Accidental Death & Dismemberment (AD&D) Policy
- Voluntary Short-Term Disability
- Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
- A supportive, collaborative work environment
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
