RETAIL FOOD SERVICE MANAGER

Compass Group•Village of Johnson City, NY

1d•$65,000 - $75,000•Onsite

About The Position

The Retail Manager role is an exciting opportunity for an energetic and entrepreneurial leader who is always looking for better, more efficient ways to operate. This position is responsible for the successful operation of retail and cafeteria services within Food & Nutrition Services. The Retail Manager oversees daily operations, staff leadership, financial performance, and customer satisfaction while supporting a high‑quality dining experience in a healthcare setting. Retail Managers perform a wide range of responsibilities, including planning and supervising special functions, maintaining cash controls and payroll records, and recruiting, training, and developing hourly team members. This role also plays a key part in fostering positive public relations and ensuring resources are used safely and efficiently. This role supports a 300+ bed medical center, overseeing four retail outlets, generating over $3 million in annual revenue, and leading a team of 23 FTEs.

Requirements

ServSafe® Certification required
Three or more years of supervisory experience in foodservice operations
Strong knowledge of retail, food, and catering trends with emphasis on quality, production, sanitation, food cost controls, and presentation
Proven leadership, management, and coaching skills
Strong written and verbal communication skills
Financial, budgetary, accounting, and analytical abilities
Proficiency with Microsoft Office, email, internet, and relevant computer systems

Nice To Haves

Culinary degree preferred, or Associate degree with related experience
Prior leadership experience in healthcare, senior living, retirement, or similar environments strongly preferred

Responsibilities

Oversee daily administrative and operational functions
Manage all aspects of staff leadership, including hiring, training, scheduling, and coaching
Direct financial performance including budgeting, forecasting, and financial reporting
Monitor marketplace trends to enhance retail offerings
Manage cost controls and oversee expenditures for the account
Ensure compliance with sanitation, safety, and food safety standards
Purchase, manage, and control inventory
Lead the rollout of new culinary programs in collaboration with company culinary and marketing teams
Serve as the primary liaison with the client and internal stakeholders