RETAIL FOOD SERVICE MANAGER

Compass Group•Downers Grove, IL

6d•Onsite

About The Position

The Retail Manager oversees all retail foodservice operations for an acute care hospital, including the cafeteria, coffee shop, and catering services. Reporting to the Director of Food & Nutrition Services, this role is responsible for ensuring a high‑quality, patient‑ and guest‑focused dining experience while maintaining operational excellence. The Retail Manager supports menu development, marketing initiatives, staffing, financial controls, ordering, and inventory management within Food & Nutrition Services.

Requirements

One to three years of retail foodservice management experience, depending on education and training
Strong knowledge of food trends, quality standards, sanitation, food cost controls, marketing, and presentation
Proven experience managing cash retail operations
Demonstrated leadership, coaching, and team development skills
Strong written and verbal communication skills with the ability to engage all levels of stakeholders
Working knowledge of budgeting, accounting, and financial practices
Proficiency with Microsoft Office, email, internet systems, and point‑of‑sale platforms

Nice To Haves

Bachelor’s degree in Food Service Management, Hospitality, or related field preferred; Associate degree with three years of related experience acceptable
Experience in healthcare, institutional, or contract‑managed foodservice environments preferred
P&L responsibility and financial acumen highly desirable
Retail marketing and promotional experience strongly preferred

Responsibilities

Plan and oversee daily retail operations, special events, and catering functions
Recruit, train, coach, and supervise hourly team members
Maintain cash controls, payroll records, and financial accountability
Ensure exceptional customer satisfaction and positive public relations through efficient use of resources
Direct staff to deliver scheduled retail services in alignment with corporate policies, procedures, and presentation standards
Train team members in customer service, portion control, cashier operations, and food safety/sanitation
Complete all required daily, weekly, and monthly operational and financial reports accurately and on time
Communicate effectively with leadership, team members, patients, visitors, and families
Implement and enforce cash‑handling standards to safeguard company funds and prevent loss