RETAIL FOOD SERVICE MANAGER

Compass Group•Hyannis, MA

6d•$75,000 - $80,000•Onsite

About The Position

We are seeking a dynamic and results-driven Retail Manager to lead retail dining operations within a high-volume healthcare food service environment. This role oversees a unionized team and is responsible for delivering an exceptional guest experience while driving operational excellence, financial performance, and innovation across multiple retail and service outlets. With a $2.25M managed volume and a team of approximately 12 associates, this leader will play a key role in supporting broader Food & Nutrition Services operations as part of a collaborative, cross-functional leadership team.

Requirements

1–3+ years of retail or foodservice management experience, ideally in a high-volume environment
Prior experience working in a union environment strongly preferred
Experience managing multiple retail outlets or revenue streams
Background in cash handling, reporting, and basic accounting practices
Strong understanding of foodservice operations, catering, merchandising, and retail trends
Demonstrated leadership, coaching, and team development skills
Proven ability to drive accountability, operational consistency, and service excellence
Strong communication and interpersonal skills across all levels of the organization
Proficiency with Microsoft Office and general computer applications
Hands-on leader who thrives in a fast-paced healthcare setting
Ability to innovate, inspire teams, and create a memorable guest experience
Maintain operational discipline and financial accountability

Nice To Haves

Bachelor’s degree in Food Service Management, Hospitality, or related field preferred (or Associate degree with relevant experience)
Experience with marketing initiatives, promotions, and retail programming is highly desirable

Responsibilities

Manage day-to-day retail and cafeteria operations, ensuring alignment with Morrison Healthcare standards for food safety, team safety, and operational performance
Lead, coach, and mentor a unionized team; drive accountability across all shifts and service periods
Oversee hiring, training, and performance management of hourly team members
Plan, execute, and supervise retail initiatives, promotions, pop-ups, and “surprise and delight” events to enhance the guest experience
Collaborate with the Executive Chef and leadership team to support internal catering operations
Maintain strict adherence to cash handling procedures, payroll processes, and financial reporting standards
Ensure proper execution of opening and closing procedures, daily checklists, and operational routines
Monitor and manage financial performance, including reporting, basic accounting functions, and budget adherence
Promote high standards of customer service, food quality, sanitation, and presentation
Complete required daily, weekly, and monthly reports in accordance with corporate policies
Support management rotation schedules, including early mornings, evenings, weekends, and holidays