Retail & Fleet Assistant Manager

Redwood Credit Union•Santa Rosa, CA

13d•Onsite

About The Position

Redwood Credit Union is seeking an Assistant Manager of Retail and Fleet who will form a wide variety of management and sales duties in the day-to-day sales and service leadership of the dealership. Research, locate, and sell a variety of vehicles to Business Members in the purchase of new, pre-owned, and brokered vehicles, while simultaneously providing sales management to a team Auto Sales Advisors.

Requirements

Knowledge of automobile loans.
Knowledge of selling automobiles and/or other vehicles.
Experience and knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP), along with all aftermarket products.
Experience with DMV paperwork with the ability to complete and submit appropriately.
Ability to process vehicle sales paperwork.
Ability to collect trade-in titling documents and loan payoff information.
Excellent service skills.
Skill in the operation of a PC with word processing and spreadsheet software and internet access.
Ability to communicate effectively both verbally and in writing.
Ability to manage time efficiently and effectively.
Ability to follow through on tasks.
Ability to coordinate a variety of activities simultaneously and prioritize work.
Ability and desire to work in a team environment.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability to work weekends.
Ability to qualify for DMV Salesperson License.
Ability to maintain a valid California Driver’s License.
Ability to maintain a Notary certification.
Ability to maintain insurance under RCU Auto Services insurance policy.

Nice To Haves

A combination of education and experience equivalent to a bachelor's degree.

Responsibilities

Work with sales and service team members to ensure a timely and seamless purchase process for Members and guests.
Demonstrate and train both service and product-knowledge standards.
Assist in leading regular huddles with RCUAS team members.
Assist in managing the CRM platform to ensure proper follow up, retention of Members and to seek out new prospective sales and Member growth.
Motivate, counsel, coach and monitor the performance of the RCUAS sales and service team.
Sell vehicles to business Members.
Sell mechanical breakdown warranties, guaranteed auto protection coverage and other aftermarket related items.
Prepare paperwork for the sale of the vehicle and loan.
Research and solve Member problems and complaints in an accurate and timely manner.
Perform all functions in a security conscientious manner.
Assist with completion of monthly reports and other tasks as needed.
Create and submit invoices for payment for repairs, smog certifications and other reconditioning items on repossessed and in- stock vehicles.
Ensure the immediate collection of sales proceeds on each vehicle sold.
Lead and assist Auto Advisors to ensure sales paperwork is complete and organized.
Responsible for moving cars and organizing dealership lot.
Assure the close out of all deals sold at RCU Auto Services.
Manage Sales Advisor’s dealership and branch schedule, to ensure appropriate coverage.
Partner with Assistant Manager in tracking and forwarding internet leads to Sales Advisors.
Visit businesses and branches to promote auto buying fleet services.
Promote business and fleet services at community and other types of events.
Work in conjunction with Business Services to grow and support Business Members.
Assist in the continuous growth of dealer relations to enhance broker business.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!