Retail Field Service Associate

Galls • Washington, DC

1d • Hybrid

About The Position

Galls proudly serves America’s Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and solutions in the industry with relentless customer service. With a national footprint of more than 160 locations and over 1,800 associates, Galls is the largest retailer specializing in Public Safety. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider.

Requirements

• General knowledge of Galls business and product categories preferred
• Ability to work independently and manage territory – strong time-management and drive required
• Excellent communication and interpersonal skills
• Attention to detail; must be able to multi-task
• Commitment to delivering exceptional customer service
• Proficient in internet and Microsoft Windows, Word, Excel

Responsibilities

• Work closely with Branch Manager, Outside Sales Executives, Inside Sales Account Representatives, and other Galls teams in assigned territory to schedule on-site fittings or other customer related activities
• Work within the store (branch) when not performing retail field tasks
• Stock vehicle with necessary equipment on a weekly or periodic basis
• Ensure the highest level of customer satisfaction
• Ability to travel extensively for customer appointments, including some overnight travel
• Works with manufacturer’s representatives from vendor community
• May work with and provide information to Galls branch locations in territory to enable strong customer service
• Maintains active involvement with customers to ensure satisfaction
• BSR’s will eventually pick up some Sales capacity in the future state of the role
• Assist customers in Branch when not performing Branch Service Rep responsibilities
• Other duties as assigned to meet business needs

Benefits

• Excellent medical/dental and vision coverage— Eligible 1st day of the month after start date
• 401(k) retirement plan with company contribution
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Day Shifts Only
• Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed