Retail Facilities Business System Admin - ServiceChannel & Lucernex

Lowes • Mooresville, NC

6d • Onsite

About The Position

The Retail Facilities Support Analyst supports Retail Facilities, Construction, and Property Management business operations by coordinating technology projects, supporting business applications, and improving system-related processes. This role partners with business teams, IT, technology vendors, and end users to document requirements, support system changes, resolve application issues, and maintain effective technology procedures and training materials.

Requirements

• Bachelor’s degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
• Experience supporting business applications, technology platforms, system users, or related technical processes.
• Ability to identify, troubleshoot, and help resolve functional, configuration, or system-related issues.
• Experience coordinating tasks, timelines, meetings, documentation, testing activities, or implementation support.
• Ability to communicate clearly with business users, IT partners, technology vendors, and non-technical stakeholders.

Nice To Haves

• 2+ years experience
• Experience documenting business needs, process flows, user guides, release notes, standard operating procedures, or training materials.
• Experience with work order management, building management, lease management, construction project management, or related operational systems -ServiceChannel/Lucernex.

Responsibilities

• Provide day-to-day functional and technical support by troubleshooting issues, coordinating root cause analysis, and supporting timely resolution with internal teams and third-party vendors.
• Support new system implementations, software releases, enhancements, configuration updates, data migration, regression testing, change management, and rollout activities across production, test, training, and development environments.
• Establish and maintain working relationships with technology vendors, coordinate vendor activities across active projects, and assist with vendor support services.
• Schedule, coordinate, and organize IT-related projects, including planning, requirements gathering, design review, testing, user acceptance, and production deployment.
• Support functional testing, system integration testing, user acceptance testing, defect tracking, and production validation to ensure system changes meet documented requirements.
• Document system functionality, interfaces, release notes, standard operating procedures, user guides, technology policies, and process documentation.
• Assist with system training for end users, subject matter experts, business process owners, and new employees to support effective use of applications.
• Assist with Sarbanes-Oxley compliance and IT audits, ensuring data integrity and information security.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level