Retail & Entrepreneurship Lead

Girl Scouts of Silver Sage•Boise, ID

2d•Onsite

About The Position

The Retail & Entrepreneurship Lead provides customer service and programming support to Girl Scout members, families, volunteers, and staff while maximizing revenue for Girl Scouts of Silver Sage. This is a full-time, in-person position that regularly supports evening and weekend events, with some travel required. The role oversees retail operations, supports cookie cupboard operations and other entrepreneurship needs, and assists with office administration. The Lead also promotes Council and GSUSA policies and commitments, including diversity, inclusion, and pluralism.

Requirements

At least 2 years of retail, operations, or customer service experience.
Ability to drive to meetings and hold a driver’s license acceptable to the Council’s insurance company.
Ability to work flexible hours for meetings, events, and activities outside traditional work hours.
Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.
Written and verbal communication skills.
Attention to detail.
Retail inventory management and cash-handling skills.
Customer responsiveness, self-management, judgment, and decision-making skills.
Experience with database-driven point-of-sale systems.
Problem-solving, conflict-management, and organizational skills.
Sales and merchandising skills.

Nice To Haves

Girl Scouts experience preferred.
Bilingual Spanish is a plus.

Responsibilities

Provide exceptional service to internal and external customers, including appropriate follow-up.
Build relationships with Girl Scout families and volunteers, identify their current and future needs, and share customer feedback with Council staff.
Develop an understanding of the Girl Scout Leadership Program and Girl Scouts of Silver Sage to support retail, entrepreneurship, and member experiences.
Stock, display, sell, and promote merchandise and events in support of Girl Scout programs and member experience.
Implement merchandising, marketing, and budget plans and strategies to achieve Council goals and maintain retail as a viable revenue line.
Develop, oversee, and maintain standard operating procedures for store operations and consistent implementation of Council policies and procedures.
Manage point-of-sale systems and equipment, and relationships with providers, including updates and maintenance.
Process purchase orders, receiving, and invoicing accurately and on time.
Expand member access through store-hour adjustments, pop-up shops, staff-supported deliveries, and shipping promotions.
Schedule and support retail staff and ensure coverage for stores and pop-up events.
Support camp trading posts and Cookie Cupboard operations.
Sort and distribute materials; connect with businesses, organizations, and volunteers to meet departmental needs.
Support office administration, including front desk operations, bank deposits, and mail.
Follow Council and GSUSA policies, standards, procedures, and the Girl Scout Promise and Law.
Support and promote the Council’s and GSUSA’s commitment to diversity, inclusion, and pluralism.
Perform other duties as assigned to reach Council goals.