Retail & Entrepreneurship Lead
About The Position
The Retail & Entrepreneurship Lead provides exceptional customer service and programming support to Girl Scout members—including girls, families, and volunteers—and staff while maximizing revenue for Girl Scouts of Silver Sage. This full-time, in-person role supports retail operations, entrepreneurship activities, and member experiences. Regular evening and weekend event support is expected, and some travel is required. The role oversees retail functions such as merchandise sales, merchandising and marketing plans, store procedures, point-of-sale systems, purchase orders, inventory, retail staffing, pop-up shops, and camp trading posts. It also supports Cookie Cupboard operations and related material distribution, as well as office and front-desk administration, bank deposits, and mail. The position follows Council and GSUSA policies and promotes their commitment to diversity, inclusion, and pluralism.
Requirements
- At least 2 years of retail, operations, or customer service experience.
- Ability to drive to meetings and hold a driver’s license acceptable to the Council’s insurance company.
- Ability to work flexible hours for meetings, events, and activities outside traditional work hours.
- Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.
- Written and verbal communication skills.
- Attention to detail.
- Retail inventory management skills.
- Cash-handling skills.
- Customer responsiveness.
- Self-management.
- Judgment and decision-making.
- Experience with database-driven point-of-sale systems.
- Problem-solving.
- Conflict management.
- Organizational knowledge.
- Sales and merchandising skills.
Nice To Haves
- Girl Scouts experience.
- Spanish bilingual ability.
Responsibilities
- Provide exceptional service to internal and external customers, including detailed follow-up as appropriate.
- Build relationships with Girl Scout families and volunteers to identify their current and future needs.
- Share customer feedback with appropriate Council staff.
- Develop a deep understanding of the Girl Scout Leadership Program and Girl Scouts of Silver Sage.
- Stock, display, sell, and promote merchandise and events in support of Girl Scout programs and member experience.
- Implement merchandising, marketing, and budget plans and strategies to achieve Council goals and maintain retail as a viable revenue line.
- Develop, oversee, and maintain standard operating procedures to meet store operational requirements and ensure consistent application of Council policies and procedures.
- Manage point-of-sale systems and equipment and relationships with point-of-sale providers, including updates and maintenance.
- Process purchase orders, receiving, and invoicing accurately and on time.
- Increase member access by adjusting store hours, hosting pop-up shops, coordinating staff-supported deliveries, and offering shipping promotions.
- Schedule and support retail staff to ensure coverage of the store and pop-up events.
- Support camp trading posts.
- Conduct periodic and annual store inventory.
- Support Cookie Cupboard operations.
- Sort and distribute materials.
- Connect with businesses, organizations, and volunteers to meet departmental needs.
- Support office administrative functions, including front desk operations, bank deposits, and mail.
- Adhere to Council and GSUSA policies, standards, procedures, and the Girl Scout Promise and Law.
- Support and promote the Council’s and GSUSA’s commitment to diversity, inclusion, and pluralism.
- Perform other duties as assigned to reach Council goals.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
