Retail Engagement Specialist

2020 Companies•San Fernando, CA

7d•Onsite

About The Position

2020 Companies is hiring a Retail Engagement Specialist to build relationships with retail partners, increase program visibility, and support business growth across an assigned territory. This is a field-based role involving daily travel to local retailers, merchant education and support, point-of-sale materials and branding, activity tracking, and administrative follow-up. The position offers a Monday-through-Friday schedule, pays $25 per hour, and includes a 10% monthly bonus opportunity. The specialist partners with the client to train and advocate for its products at retail locations. The role involves visiting approximately 22–35 stores per day depending on geography and scheduling, meeting quarterly visit goals and weekly in-store time goals, scheduling store visits at least two weeks in advance, and documenting each visit. Travel to major markets and events for product launches may also be required. Candidates must have a personal vehicle, a valid driver's license, proof of insurance, and pass an MVR screening. The role requires reliable transportation within the assigned territory and the ability to lift and carry up to 15 pounds. 2020 Companies describes its workplace as inclusive and offers paid holidays, career-pathing and development opportunities, and professional stretch assignments.

Requirements

High school diploma or equivalent experience.
Six months of prior sales, promotion, retail, or marketing experience.
Demonstrated knowledge of products and services.
Strong communication, presentation, interpersonal, and problem-solving skills.
Integrity and commitment to customer satisfaction.
Ability to work independently and manage a daily route in a fast-paced, team environment.
Ability to lift and carry up to 15 pounds at a time.
Reliable transportation within the assigned territory.
Personal vehicle, valid driver's license, proof of insurance, and successful completion of an MVR screening.

Nice To Haves

Prior retail, sales, field marketing, or customer-facing experience is a plus.

Responsibilities

Visit retail locations within the assigned territory and engage merchants professionally.
Train and educate merchants on the client's products, financial services, program benefits, and ways to maximize the program's value.
Provide on-site support, answer questions, and address merchant concerns.
Build merchant awareness and business relationships through consistent engagement and productivity.
Place and maintain point-of-sale signage and branding inside and/or outside businesses.
Advise merchants by providing product information.
Audit and record competitive products, promotions, merchandising, displays, and merchant feedback.
Travel to major markets and events for product launches and assist with launch-related activities as needed.
Track and communicate activity accurately to Retail Operations using mobile tools and reporting systems.
Submit feedback reports in a timely manner and maintain appropriate documentation for each visit.
Schedule store visits two or more weeks in advance and meet visit and in-store-time goals.
Work with leadership to meet territory goals and coverage expectations.