Retail Engagement Specialist

2020 Companies•White Plains, NY

8d•Onsite

About The Position

2020 Companies is hiring a Retail Engagement Specialist to build relationships with retail partners, increase program visibility, and support business growth in an assigned territory. This is a field-based role involving daily travel to local retailers and approximately 22–35 store visits per day, depending on geography and scheduling. The position combines in-store merchant engagement, driving, and administrative follow-up, with independent work supported by leadership and training teams. The specialist partners with the client to educate merchants about client products, financial services, and program benefits; supports merchant understanding and confidence; and promotes products through store visits, point-of-sale materials, and launch-related activities. The role also involves recording visit activity, competitive information, merchandising observations, and merchant feedback, and communicating this information to Retail Operations. The schedule is Monday through Friday, with no weekends. Compensation is $25 per hour plus an opportunity for a 10% monthly bonus. The role requires a personal vehicle, valid driver’s license, proof of insurance, and successful completion of an MVR screening.

Requirements

High school diploma or equivalent experience.
At least six months of prior sales, promotion, retail, or marketing experience.
Demonstrated knowledge of products and services.
Strong communication, presentation, interpersonal, problem-solving, and customer-service skills.
Ability to work independently in a field-based environment and manage a daily route.
Ability to multitask in a fast-paced team environment.
Organized, reliable, adaptable, professional, and customer-focused approach.
Impeccable integrity and commitment to customer satisfaction and confidentiality.
Personal vehicle and reliable transportation within the assigned territory.
Valid driver’s license, proof of insurance, and successful completion of an MVR screening.
Ability to lift and carry up to 15 pounds.

Nice To Haves

Prior retail, sales, field marketing, or customer-facing experience is a plus.

Responsibilities

Visit retail locations in the assigned territory and engage merchants professionally.
Partner with the client to train and advocate for client products at retailers.
Introduce and educate new merchants on the client’s financial services and program benefits.
Provide on-site support, answer questions, address concerns, and advise merchants about products and services.
Drive merchant awareness within the assigned territory and build business relationships through consistent engagement.
Attempt to place point-of-purchase signage and maintain branding materials inside or outside businesses.
Audit and record competitive products, promotions, merchandising, displays, and merchant feedback.
Travel to major markets and events for product launches and assist with launch-related activities as needed.
Document visits and track and communicate activity using mobile tools and reporting systems.
Submit feedback reports and maintain appropriate documentation for each visit in a timely and accurate manner.
Schedule store visits two weeks or more in advance and meet quarterly visit goals and weekly in-store time goals.
Work with leadership to meet territory goals and coverage expectations.
Maintain professional interactions with merchants and fellow employees.
Execute assigned activities during store visits and contribute to team efforts.