Retail Employee

The Container Store Inc. • Novi, MI

2d • Onsite

About The Position

The Retail Employee / Project Specialist performs a range of duties to ensure customers have an excellent experience while shopping in the store or picking up an order. The role includes welcoming and assisting customers, recommending organizational solutions, designing and selling custom closets and other storage solutions, and supporting checkout and rewards enrollment. It also involves merchandise processing, maintaining sales-floor presentation, helping customers with carryout, cleaning, processing curbside pickup or delivery orders, and organizing the stockroom. The position requires completing tasks accurately and on time while maintaining pace and attention to detail.

The Container Store is a specialty retailer of storage and organization products, offering customizable solutions intended to help customers save time and space and improve their quality of life. The company describes its culture as guided by Foundation Principles and offers a collaborative work environment with opportunities to learn and grow.

Requirements

• Must be at least 18 years of age.
• Strong computer skills.
• Enjoys engaging with people and connecting with customers.
• Understands that retail is an ever-changing industry and requires scheduling flexibility.

Nice To Haves

• High school diploma preferred.
• Retail sales experience is a plus.

Responsibilities

• Welcome and greet customers at the store entrance or throughout the store.
• Connect with customers and suggest solutions to their organizational challenges.
• Design and sell custom closets and other storage and organization solutions.
• Provide a positive customer experience at checkout while serving as a register person.
• Introduce customers to and enroll them in the rewards program.
• Process merchandise during early morning or evening shifts, depending on the schedule.
• Maintain the sales floor by keeping shelves stocked and presented according to brand standards.
• Assist with carrying purchases to customers’ cars, including curbside or parking-lot/garage assistance.
• Assist with store cleaning routines, including dusting, restroom cleaning, and vacuuming.
• Process customer orders for curbside pickup and/or delivery.
• Organize and maintain the stockroom to support store selling efforts.
• Meet role time expectations and perform tasks accurately and promptly, with pace and attention to detail.
• Actively engage customers to solve their organizational challenges.

Benefits

• Competitive health insurance plans.
• Dental insurance.
• Vision insurance.
• 401(k) retirement savings plan with optional investment guidance and assistance through Fidelity.
• Competitive sick pay and paid time off.
• For full-time associates: basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts.
• Parental leave policies, adoption and surrogacy assistance, and fertility and maternity support program.
• Paid holidays.
• Gym membership discounts.
• Qualified transportation benefits program.
• Employee discounts on merchandise, custom spaces, services, and gift cards.
• Pet insurance.
• Service awards and retirement gifts, recognition for demonstrating core principles, and recognition of daily contributions.
• Employee Resource and Affinity Groups.
• Collaborative work environment with opportunities to learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED