Retail Employee

The Container Store Inc. • Charlotte, NC

1d • Onsite

About The Position

The Retail Employee / Project Specialist is responsible for performing a range of duties that ensures our customers have an amazing experience whether shopping in our store or picking up an order. This is a non-commissioned, hourly sales & register-focused position that operates days, evenings & weekends. This role focuses on two primary objectives: Providing excellent customer service on our sales floor while actively engaging in selling behaviors, to complete selling interactions, and drive store profit. Tendering customer transactions at checkout with speed and accuracy while actively enrolling 35% of our customers in the Container Store loyalty/reward program. Additional responsibilities include: Retrieving customer orders from our stockroom & loading their vehicles. Cleaning assignments including salesfloor, breakroom, stockroom, & restroom areas. To be eligible for this position, you must have a minimum of weekend availability (Saturday and/or Sunday).

Requirements

• High school diploma preferred
• Retail sales experience a plus
• Strong computer skills
• Enjoys engaging with people and connecting with customers
• Understands retail is an ever-changing industry and requires flexibility in scheduling
• Must be at least 18 years of age

Responsibilities

• Welcomes and greets all customers either as Host in the front entrance or throughout the store
• Connects with our customers throughout the store suggesting solutions to their organizational challenges
• Designs and sells custom closets and other storage and organization solutions
• Serves as a register person with strong focus on providing a great customer experience during check out
• Introduces and enrolls customers in our rewards program
• Works merchandise processing during early morning or evenings (based on the schedule)
• Maintains the Sales Floor – keeping shelves full and presented according to our brand standards.
• Supports carryout to our customers cars whether through curbside or in the parking lot/garages.
• Assists with cleaning routines around the store – including dusting, restrooms and vacuuming
• Processes customers’ orders for curbside pick-up and/or delivery
• Organizes the stockroom, ensuring it is well-maintained to support selling efforts of the store
• Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail
• Actively engages with customers to solve their organizational challenges

Benefits

• Rewarding pay
• Competitive health, dental, and vision plans
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• Competitive sick pay and PTO plan
• Basic life insurance
• Disability insurance options
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Flexible spending accounts (FSAs)
• Parental leave policies
• Adoption and surrogacy assistance
• Fertility & maternity support program
• Paid holidays
• Gym membership discounts
• Qualified transportation benefits program
• Hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards
• Pet insurance
• Service awards
• Retirement gifts
• Recognition for employees who exemplify core principles
• Recognition for exceptional daily contributions
• Participation in Employee Resource and Affinity Groups
• Opportunities to guide community giving

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED