Retail Ecommerce Manager - Centreville Bank Stadium

Compass Group•Pawtucket, RI

1d•$60,000 - $65,000•Onsite

About The Position

The Ecommerce Manager will oversee and grow all aspects of the organization’s ecommerce operations. This role will work closely with the Retail General Manager, internal operations teams, and client marketing departments to execute online merchandise strategies, product launches, and digital retail initiatives. The Ecommerce Manager will be responsible for maintaining the overall health and performance of the ecommerce platform, managing online merchandising strategies, monitoring inventory flow, supporting marketing campaigns, and ensuring a high-quality customer experience across all digital sales channels. The ideal candidate is highly organized, proactive, collaborative, and comfortable operating in a fast-paced sports and event retail environment.

Requirements

Previous ecommerce, retail operations, or digital merchandising experience required
Strong understanding of ecommerce platforms, inventory systems, and online merchandising practices
Excellent communication and relationship management skills
Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously
Analytical mindset with attention to detail and problem-solving ability
Comfortable working in fast-paced retail, sports, or event-driven environments
Flexible availability, including occasional nights, weekends, and matchdays as needed

Nice To Haves

Prior leadership, supervisory, or account management experience preferred
Experience working in sports, live events, or high-volume retail environments
Familiarity with Shopify or similar ecommerce platforms
Experience coordinating product launches and promotional campaigns
Understanding of fulfillment operations and customer service best practices

Responsibilities

Manage day-to-day ecommerce operations, including product setup, merchandising, pricing, inventory accuracy, and website maintenance
Coordinate with client marketing teams on product launches, promotional campaigns, and seasonal merchandise initiatives
Develop and maintain a merchandise and ecommerce calendar in partnership with the Retail General Manager and clients
Oversee online product launches from setup through fulfillment readiness
Monitor ecommerce sales performance, inventory levels, and customer purchasing trends to help maximize revenue opportunities
Collaborate with creative and marketing teams to improve product presentation, photography, and online merchandising standards
Ensure website product pages remain accurate, organized, and visually consistent
Serve as a primary point of contact for clients regarding ecommerce operations, updates, and performance discussions
Lead weekly or recurring client meetings regarding ecommerce initiatives and online store performance
Monitor and manage customer communication channels, ensuring timely and professional responses to inquiries and order-related concerns
Partner with fulfillment and retail teams to support matchday operations, in-store pickup coordination, and customization workflows
Work closely with the R&R Ecommerce team to implement platform updates, operational improvements, and new functionality
Identify opportunities to improve operational efficiency, customer experience, and online conversion performance
Assist with reporting, sales recaps, and inventory analysis as needed