PREMIUM OPERATIONS MANAGER - M&T BANK STADIUM

Compass Group•Baltimore, MD

5d•$68,000 - $73,000•Onsite

About The Position

As a Premium Operations Manager at M&T Bank Stadium, you will be responsible for all game day activations in the new North Plaza including, Frank's Backstage, Talon, The Landing, & Flock Yard. Managing all FOH staff and acting as a liason between FOH operations and BOH.

Requirements

2+ years of experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and beverage
Excellent interpersonal and stakeholder management skills

Responsibilities

Ensures all North Plaza services exceed guest expectations
Successfully presents Levy premium services to guests in a manner that exceeds guest expectations and profitability
Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services
Develops location-specific food and wine knowledge
Holds team accountable to steps of service to deliver great guest service
Ensures team members are consistently delivering heartfelt hospitality to every guest, every time
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the ADO-Premium in accordance with Levy standards
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Completes required department reports and complies information at month-end closing
Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
Ensures the continual process of revenue development
Promotes the sale of profitable Levy services
Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Displays a positive attitude towards team members
Other duties, as assigned