Retail Dining Supervisor (Eligible for $1000 Hiring Bonus)
About The Position
Culinary Services at the College of Saint Benedict invites applications for a full-time (0.75 FTE), benefit-eligible position of Retail Supervisor. The Retail Operations Supervisor supports the daily operation of the university’s retail dining and concessions areas by providing floor supervision, high-quality customer service, and hands-on leadership during peak periods. Serving as a manager on duty when needed, this role oversees staff and student employees, ensures safe and compliant food production practices, maintains accurate point-of-sale procedures, and assists with training, scheduling, and operational problem-solving. The supervisor also helps support departmental needs across Culinary Services as assigned. The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons. CSB and SJU offer competitive salaries and a comprehensive benefits program. The posted wage represents CSB and SJU's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon several factors, including the candidate's experience, qualifications, and skills, and may fall outside of the range indicated.
Requirements
- High School Diploma or equivalent required
- Experience in food service
- Ability to read, write, and follow written and verbal instructions.
- Strong verbal communication and interpersonal skills.
- Ability to teach and mentor professional and student staff.
- Effective time management skills and ability to prioritize.
- Demonstrated customer services skills with ability to effectively communicate and solve service challenges.
- Function well in a team environment
- Neat, clean, and professional appearance.
- Ability and willingness to work rotating shifts, including regular weekend and evening assignments as required by departmental needs.
- Ability to work under varied environmental conditions including periods of high heat and below freezing temperatures.
- Ability to lift and move 50 pounds, with or without assistance
- Ability to tolerate noise levels, temperature fluctuations and ability to stand for long periods of time
Nice To Haves
- supervisory experience preferred
- ServSafe Certification is preferred
- Successful candidates will be required to complete ServSafe Certification within one year of employment.
Responsibilities
- Supervise, monitor and direct the day-to-day operations of the retail operation and concessions, giving hands on support during peak hours.
- In the absence of a manager acts as the Manager on Duty.
- Provide high quality service to customers, which includes students, staff, faculty, and visitors.
- Solicit feedback, respond to inquiries and concerns from students, faculty, staff, and guests.
- Supervise student employees using a student development approach focused on leadership preparation; includes training, daily supervision, customer service, and food production.
- When manager on duty, be responsible for updates to staff schedules due to unexpected and unplanned absences ensuring the most successful operation to the best of our ability.
- Assist in recruiting, interviewing, and training retail dining staff and student employees
- Make decisions and solve problems by analyzing information and/or feedback which will result in the best solutions and success of the operation.
- Ensure point-of-sale transactions are conducted correctly, educate staff on proper cash handling and settlement procedures.
- Act as back-up cashier as needed.
- Monitor staff compliance with the state, local, departmental and institutional policies, procedures and follow applicable local, county, state, and federal food safety guidelines to ensure foods are prepared and served safely.
- Assist guests with special dietary requests by identifying needs and providing appropriate meal options.
- Participate directly in food production, preparation, and service while assisting with the planning, management, and supervision of food service operations.
- Supervise and be responsible for safe and effective cleaning, sanitizing, and routine maintenance of tools, equipment, and facilities during scheduled shifts.
- Answer questions, make decisions, and oversee operations in the absence of the Retail Operations Manager and Assistant Retail Operations Manager.
- Assist with any other duties delegated by the Retail Manager and Assistant Retail Manager.
- Provide support in other areas Culinary Services as needed.
- Other duties as assigned
Benefits
- Health, Dental, and Vision Insurance
- 18 Paid Holidays Annually
- Generous Vacation and Sick Leave
- Life and Long-Term Disability Insurance
- Tuition Remission for Eligible Dependents
- Employer Contributions to a Retirement Plan
- Employee Assistance Program with access to free or discounted counseling, legal guidance, financial coaching, and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
