Retail Dining Director

Compass Group•Pittsburgh, PA

1d•$80,000 - $87,000

About The Position

The Retail Dining Director oversees daily retail dining and cafeteria operations, delivering exceptional customer service and operational excellence. The role leads and develops a team, manages financial performance, and ensures high standards of food quality, safety, and service. Working closely with the Director of Dining Services, the Retail Dining Director helps create a welcoming dining experience for guests, patients, families, and staff.

Requirements

Experience in healthcare dining, corporate dining, restaurants, cafeterias, or other high-volume food service environments.
Strong knowledge of retail food service operations, cash handling, purchasing, and inventory management.
Knowledge of food safety, sanitation, culinary trends, and merchandising.
Strong leadership, coaching, communication, and organizational skills.
Ability to communicate effectively with associates, customers, patients, and management.
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and general computer applications.

Nice To Haves

Bachelor's degree in Food Service Management, Hospitality, Business, or a related field preferred; an associate's degree with relevant experience is also considered.
One to three years of retail food service or hospitality management experience preferred.
Experience with budgeting, financial reporting, food costs, labor management, and P&L accountability preferred.
Experience with retail marketing, promotions, and sales initiatives is a plus.

Responsibilities

Oversee daily retail dining and cafeteria operations, ensuring food quality, service, and guest satisfaction.
Recruit, train, coach, and develop hourly associates.
Manage staff scheduling, payroll, cash handling, and daily operating procedures.
Ensure compliance with food safety, sanitation, portion control, and company operating standards.
Monitor food costs, labor, inventory, and operating expenses while supporting budget and financial goals.
Plan and execute special events, promotions, and retail marketing initiatives.
Train associates in customer service, cashier procedures, food presentation, and safety standards.
Maintain accurate financial and operational records and complete required reports on time.
Build relationships with guests, patients, families, associates, and operational leadership.
Identify opportunities to improve efficiency, retail sales, and customer satisfaction.
Foster a positive, collaborative work environment focused on teamwork, accountability, and hospitality.