Retail Design & Merchandising Manager, Travel Retail Americas

Shiseido•Miami, FL

About The Position

The Retail Design & Merchandising Manager delivers strong, consistent, and commercially effective retail execution across Travel Retail Americas. The role leads store design projects from concept through installation, manages visual merchandising and NARS POSM activities, and ensures disciplined CAPEX and OPEX follow-up across markets and brands. The manager leads retail architecture and project management, including concept development, vendor tendering, project coordination, installation, and post-launch follow-up. They partner with Marketing and Commercial teams to translate brand guidelines into high-quality retail environments, coordinate distributors and local vendors, maintain retail project and counter records, and oversee fixture maintenance and refurbishment. The role owns NARS POSM activities in partnership with the Marketing team in Miami and Paris, forecasting requirements and coordinating merchandising materials, launches, and promotions across the region. It also prepares and monitors budgets, negotiates vendor and merchandising agreements, manages purchase orders, and works with Finance on budget controls, invoices, reporting, accruals, and compliance.

Requirements

Bachelor’s degree.
Minimum of 5 years’ relevant experience in retail design and visual merchandising.
Professional fluency in English and Spanish.
Strong retail design sensibility, attention to detail, and commercial and marketing awareness.
Structured, proactive, and independent working style, with strong project management, prioritization, and follow-through.
Clear written and verbal communication skills and ability to build effective relationships in a multicultural environment.
Proficiency in SketchUp, Adobe Creative Suite, Excel, and PowerPoint.

Nice To Haves

Experience in cosmetics, beauty, or luxury retail.
French language skills.

Responsibilities

Lead the full store design process from concept development and vendor tendering through project management, installation, and post-launch follow-up.
Partner with Marketing and Commercial teams to translate brand guidelines into high-quality retail environments and ensure consistent execution by retailers and distributors.
Coordinate with distributor teams and local vendors to optimize quality, cost, and delivery; manage outsourced design renders when required.
Maintain an accurate database of counters and retail projects, and recommend upgrades based on brand priorities, regional needs, and available budget.
Lead vendor bidding processes (RFPs/RFQs), evaluate proposals, and negotiate pricing, scope, and timelines for store design, merchandising, and maintenance projects.
Oversee maintenance, repair, and refurbishment programs for retail fixtures, counters, and merchandising elements across Travel Retail Americas.
Own NARS POSM topics in close partnership with the Marketing team based in Miami and Paris.
Forecast POSM requirements and monitor OSS/template deliveries in line with the NARS marketing plan across Travel Retail Americas markets.
Partner with NARS and Marketing teams to execute visual merchandising strategies, product launches, and promotional activations across the region.
Coordinate the adaptation, production, and implementation of merchandising materials while ensuring compliance with global brand guidelines.
Prepare, monitor, and report CAPEX and OPEX budgets for store design and merchandising activities within Shiseido Group scope, including visibility on distributor-funded elements.
Negotiate merchandising agreements with Sales Managers, distributors, and the Head of VM & Retail Design, TRW.
Negotiate store design costs, including renders, materials, alternatives, production, and installation, while protecting execution quality.
Provide stakeholders with project status, budget visibility, risks, and recommended decisions.
Ensure timely information sharing across Marketing, Sales, Finance, Operations, distributors, and external partners.
Manage purchase order creation, tracking, and reconciliation for design, merchandising, maintenance, and capital projects.
Partner with Finance on budget control, invoice processing, reporting, accruals, and financial compliance.
Perform other duties needed to help drive the organization's vision, fulfill its mission, and abide by its values.