Retail Department Supervisor
About The Position
The Retail Department Supervisor is responsible for executing receiving and merchandising standards and ensuring Associates process merchandise efficiently and effectively as a team. The role supports an excellent customer experience through customer engagement, store cleanliness, organization, and exceptional customer service. The supervisor coordinates truck delivery and merchandise processing, trains and mentors Associates, monitors team productivity, and communicates priorities and progress with management and Associates. The position also supports store compliance, safety, shrink reduction, and credit and loyalty programs.
Requirements
- Able to work a flexible schedule, including nights and weekends.
- Superior communication and organizational skills, with attention to detail.
- Able to multitask.
- Able to respond appropriately to changes in direction or unexpected situations.
- Works effectively with peers and supervisors as a team player.
- Capable of lifting heavy objects, with or without reasonable accommodation.
- Able to train others.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
- Train and mentor Associates on merchandising and processing principles.
- Ensure merchandise is properly tagged, hung, secured, and coded.
- Communicate with the Coordinator on Duty to support the efficient flow of goods to the sales floor.
- Ensure Associates complete tasks according to the store plan and reprioritize as needed.
- Monitor team productivity and coach Associates as necessary.
- Organize and rotate back stock for easy replenishment.
- Maintain merchandising philosophy and signage standards.
- Maintain organizational, cleanliness, and recovery standards in the backroom.
- Ensure compliance with recycling and, where applicable, hazardous waste programs.
- Communicate priorities accurately and effectively with management and Associates and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefits
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for Associates meeting service or hours requirements
- Medical, dental, and vision coverage, for Associates meeting service or hours requirements
- Health savings account (HSA), for Associates meeting service or hours requirements
- Health care flexible spending account (FSA), for Associates meeting service or hours requirements
- Life insurance, for Associates meeting service or hours requirements
- Short- and long-term disability, for Associates meeting service or hours requirements
- Paid parental leave, for Associates meeting service or hours requirements
- Paid holidays, vacation, and sick time, for Associates meeting service or hours requirements
- Auto and home insurance discounts, for Associates meeting service or hours requirements
- Scholarship program, for Associates meeting service or hours requirements
- Adoption assistance, for Associates meeting service or hours requirements
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
