Retail Department Leader

Officeworks • Orange, CA

11d • Onsite

About The Position

Bigger things happen at Officeworks! Our customers, our team and our community are our heart and soul and as a Retail Department Leader (Coordinator) at our Orange store, you will be leading from the front, delivering amazing customer experiences to our customers. Diving into the daily hustle and bustle with positivity and determination bringing your team along for the journey, inspiring them to go above and beyond, keeping the vibe upbeat and the teamwork tight. Together delivering bigger things!

Requirements

• Exceptional customer service skills
• Solutions expert
• Ability to go beyond transactions
• Active listening skills
• Ability to understand customer needs
• Confidence in offering complete solutions
• Ability to energize and motivate a team
• Ability to mentor and train a team
• Knowledge of inventory management
• Ability to maintain stock levels
• Ability to create a visually appealing and safe shopping experience
• Collaboration skills
• Ability to connect daily actions to meaningful customer outcomes
• Ability to guide team members to become trusted retail rockstars
• Ability to ensure products are ready and available

Nice To Haves

• Passionate sales team members are here to provide expert knowledge and advice to help them find the right solution to suit their needs.

Responsibilities

• Lead and motivate your team, igniting their passion to reach for the stars to achieve sales targets and KPIs.
• Train and develop your team to be retail rockstars, always looking to enhance their skills and performance.
• Master the inventory realm, ensuring stock levels are always maintained and our customers have everything they need.
• Craft a shopping experience that is visually stunning and above all safe.
• Join forces with fellow leaders and departments always collaborating to achieve overall store success.
• Ensure each customer leaves satisfied with their experience.
• Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
• Partner with the store leadership team to energize and motivate your crew.
• Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
• Lead with purpose by mentoring and training your team.
• Share your knowledge, build their confidence, and guide them to become trusted retail rockstars who deliver real value to every customer.
• Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.

Benefits

• Flexible rotating roster
• Monthly Rostered Days Off (RDOs) in addition to your standard leave entitlements
• Generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• Access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Outstanding learning and development programs to support your career growth
• Fantastic career opportunities across the broader Wesfarmers Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed