Outlet Department Leader

Goodwill of Central & Southern Indiana • Clarksville, IN

4d • Onsite

About The Position

The Outlet Department Leader works with their Outlet Manager, the facility leadership team, and external resources to achieve facility operational objectives that support the annual operating plan/budget and PDR Scorecard goals and requirements. The Department Leader makes decisions involving customers, suppliers, team members, operational issues, business planning, priority-setting, creating staff schedules, team member performance appraisals, compliance with company policies, and all areas of the business. Additionally, the Department Leader manages, coaches, and trains a diverse full- and part-time hourly workforce in a principles-based environment. The environment is production- and safety-focused with all positions having daily quotas to reach. Leadership roles require availability and flexibility within the site’s hours of operation as schedules may change as needed.

Requirements

• High school diploma or GED or willingness to attain.
• Proven Leadership - Leads, develops, and gets results for a team, department, or organization through qualities of integrity, accountability, empathy, humility, resilience, vision, influence, and positivity, in a leadership role either managing people and/or projects. Fosters a strong team atmosphere that embraces and appreciates diversity.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Technical Knowledge - Has solid knowledge of MS Office with Internet navigation skills. Prior G Suite application is a plus.
• Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
• Critical Thinking - Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems.
• Continuous Learning - Takes hands-on initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive cross-training and apply feedback to continually improve.
• Adaptability - Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and responds to those requiring extra attention. Foresees and seeks to avoid crisis management.
• Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Nice To Haves

• Has led a production-oriented team.
• Possesses familiarity with warehousing and inventory controls, lean manufacturing systems, quality management systems, logistics, and/or supply chain.

Responsibilities

• Monitors daily operations and performance. Proactively addresses and follows up with all operational concerns.
• Understands and manages leading indicators to ensure lagging indicators are met. Advises the Outlet Manager on significant trends and variances. Develops and implements action plans once approved on time and meeting quality of work expectations.
• Examines applicable marketplace and customer metrics to identify trends, opportunities, and threats. Develops and implements (with Outlet Manager approval) plans to grow and protect the business based on analysis.
• Understands, forecasts, and manages sales, controllable expenses, and site needs (within budgets unless Manager approval is obtained to deviate with a strong business case), in a way that ensures operating income expectations are met.
• Utilizes reports to identify opportunities for improvement and implements solutions within the site.
• Ensures critical internal and external customer-supplier connections (e.g. to Stores, the Click facility, the Transportation Team, Facilities, etc.) are identified, understood, and managed in a way that ensures customer needs are being met and flow is balanced. Improves connections by identifying and eliminating root causes of issues where practical.
• Maintains a system of problem identification and elimination that is focused on hazards to the achievement of operational goals and objectives.
• Drives improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives.
• Confirms all site-specific supplies are on hand for daily business operations and processes/systems are in place and being maintained.
• Verifies the department meets acceptable standards related to appearance and housekeeping.
• Demonstrates strong department safety program leadership through hazard elimination, audits, enforcement of facility expectations, and strong safety training and awareness programs. Ensures compliance with OSHA expectations.
• Ensures the department maintains staffing levels required to achieve the facility’s budget (unless Manager approval is obtained to do otherwise). Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
• Meets all daily department goals/objectives and fills in for associates during staffing vacancies or to model goal attainment.
• Drives accountability inside the department by holding associates accountable to meet performance expectations and supports peers in doing the same across the Site.
• In collaboration with outlet facilities technician, troubleshoots, repairs, and completes routine maintenance of facility and physical grounds to ensure a safe and productive work environment, certify product quality, guarantee customer satisfaction, and promote continuous improvement.
• Creates and maintains a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation within the department.
• Plans, organizes, and directs all activities of department associates, including training and development, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance. Also works closely with them to remove any significant work barriers to goal attainment.
• Ensures employee performance feedback is provided in a timely manner, and all required performance reviews are completed on time.
• Seeks out opportunities for professional development for both self and other team members.
• Ensures all associates are provided and have completed all training required to perform their jobs, and the training is completed appropriately. Ensures training processes and systems are maintained and continuously improved to enable goal achievement in a high-attrition environment.

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement planning options with generous company % match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED