Retail Department Coordinator

The TJX Companies, Inc.•Lexington, KY

5d•$14 - $15•Onsite

About The Position

The Retail Department Coordinator is responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs. The Coordinator leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The position includes training and mentoring Associates, assigning registers, coordinating breaks, responding to point-of-sale coverage needs, addressing customer concerns, and ensuring tasks are completed according to the store plan. The Coordinator communicates priorities and progress to management and Associates, partners with Management on training needs, and supports store goals related to shrink reduction and safety. The role also ensures adherence to labor laws, policies, and procedures. Other duties may be assigned. The position is at TJ Maxx Store 0296 in Lexington, Kentucky. Starting pay is $14.00 to $14.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and role-model outstanding customer service.
Oversee Associates at the front of the store, ensuring prompt and courteous service and promotion of loyalty programs.
Maintain a clean and organized store and create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize work as needed.
Communicate priorities and provide progress updates to management and Associates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation benefit
Bereavement benefit
401(k) Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates who meet service or hours requirements
Medical insurance for Associates who meet service or hours requirements
Dental insurance for Associates who meet service or hours requirements
Vision insurance for Associates who meet service or hours requirements
Health savings account (HSA) for Associates who meet service or hours requirements
Health care flexible spending account for Associates who meet service or hours requirements
Life insurance for Associates who meet service or hours requirements
Short- and long-term disability for Associates who meet service or hours requirements
Paid parental leave for Associates who meet service or hours requirements
Paid holidays, vacation, and sick leave for Associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance