Retail Department Coordinator

TJX•Huntersville, NC

21h•Onsite

About The Position

The Retail Department Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role supports prompt, courteous service and loyalty program promotion, leads by example in engaging with customers, and helps maintain a clean and organized store. The Coordinator trains and mentors Associates, coordinates front-end coverage and breaks, responds to customer concerns, and helps ensure store tasks are completed according to plan. The position also supports store safety, shrink reduction, and compliance with labor laws, policies, and procedures. The position is at Marshalls Store 1013, 10025 Biddick Lane, Huntersville, North Carolina. Starting pay is USD $14.25 to $14.75 per hour, with actual starting pay dependent on relevant skills, qualifications, and experience. The schedule must be flexible and include nights and weekends.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to support prompt, courteous service and loyalty program promotion.
Maintain a clean and organized store and promote a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.