Part Time - Retail Customer Service & Store Recovery

Michaels•Burnsville, MN

3d•Onsite

About The Position

This part-time role focuses on maintaining the store's appearance and providing excellent customer service. Responsibilities include ensuring store cleanliness and recovery standards, assisting customers, and performing cleaning duties. Additional duties may involve checkout, customer engagement for loyalty programs, assisting with online orders for in-store pickup or shipping, participating in inventory processes, and supporting safety and loss prevention programs. The role requires adherence to company policies and procedures to ensure compliance and maintain standards.

Requirements

Must be at least sixteen (16) years or older.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Use of standard commercial cleaners and chemicals from cleaning supplies.

Nice To Haves

Retail and/or cleaning experience preferred.

Responsibilities

Maintain a high standard of overall look and feel of the store, including cleanliness and recovery standards.
Deliver friendly customer service and assist customers in finding products.
Collect and dispose of trash following approved procedures.
Dust and damp mop floors following approved procedures.
Move equipment and products for proper cleaning and place products back in correct placement.
Clean assigned areas using assigned materials and equipment.
Mix water and detergents to prepare cleaning solutions as specified.
Deep clean key areas of the store such as bathrooms, breakrooms, entryways, and other high-traffic areas.
Keep cleaning equipment neat and orderly and notify supervisor of supply needs.
Seek out areas requiring cleaning and take initiative to complete tasks.
Complete all tasks assigned by supervisor.
Perform tasks in accordance with all federal, state, and county guidelines.
Maintain positive and respectful interactions with team members and customers.
Project a positive image and serve as a role model.
Provide a fast and friendly check-out experience and execute cash handling to standards.
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
Participate in truck un-load, stocking, and planogram (POGs) processes.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs.