Retail Customer Service Associate

Sparrow Company•El Paso, TX

12d•Onsite

About The Position

Sparrow Company is seeking a friendly, dependable, and customer-focused Retail Customer Service Associate to join a wholesale grocery store in El Paso, TX. This position is responsible for providing outstanding customer service, assisting customers with merchandise questions, and maintaining clean, organized, and properly stocked merchandise displays. The ideal candidate will have previous retail experience, strong communication skills, and the ability to work effectively in a fast-paced environment.

Requirements

High school diploma or GED required
Minimum six (6) months of related retail work experience
Excellent customer service, communication, and organizational skills
Ability to effectively communicate with individuals at all levels and from diverse backgrounds
Bilingual English/Spanish preferred
Ability to adapt to changing priorities and work assignments with a positive attitude
Ability to work independently and as part of a team
Dependable, flexible, and willing to assist with various store operations
Ability to stand and walk for extended periods, with occasional bending, stooping, kneeling, climbing ladders, and working at elevated heights
Ability to lift, push, and carry items weighing less than 25 pounds and up to 80 pounds
Ability to work around moving mechanical equipment and in varying weather conditions, including extreme cold temperatures
Ability to follow safety procedures and maintain a safe work environment
Applicants may be subject to a background check.
A pre-employment screening may be required as a condition of employment.
A conviction does not automatically disqualify you from employment. We will consider factors such as the timing, nature, and seriousness of any offense, as well as evidence of rehabilitation.

Nice To Haves

Bilingual English/Spanish preferred

Responsibilities

Provide outstanding customer service by responding to customer questions, concerns, and issues with courtesy and professionalism
Assist customers with questions regarding merchandise, products, pricing, and services
Provide accurate information about merchandise and services
Maintain merchandise displays to create a fresh, organized, and inviting atmosphere
Ensure merchandise is properly displayed and identified based on whether it is sold by the individual item or package
Ensure correct signs and pricing are displayed for merchandise
Maintain proper rotation of merchandise
Remove damaged merchandise from the sales floor and place it in the designated area
Return misplaced merchandise to its assigned location
Maintain clean, organized, and safe sales floor areas
Address customer concerns with a solution-focused approach and refer unresolved issues to supervisors or managers as needed
Receive training and provide backup cashier support when needed
Work cooperatively with team members and management to support daily store operations
Perform other related duties as assigned