Retail Associate / Customer Service

Elements Massage • Sun Prairie, WI

8d • Onsite

About The Position

The most important responsibility of our Client Service Associates is to create a welcoming, supportive experience for every client. Helping them explore our massage services and Wellness Program in a way that feels personalized, thoughtful, and aligned with their wellness goals. Experience with the Mind Body sales and scheduling platform is preferred, but not required. This role also includes booking appointments with attention to detail, supporting a clean and comfortable studio atmosphere, and answering the phone in a way that reflects our commitment to exceptional care. We are deeply involved in matching clients with the Massage Therapists who can best support their goals, and our team is known for treating clients with the same warmth and respect we’d offer family. Each day brings new challenges and opportunities, so we’re looking for someone who thrives in a dynamic environment and shows up with a positive attitude every day.

Requirements

• At least two years of sales and customer service experience in a retail environment.
• Team-oriented thinker.
• Ability to learn new computer software.

Nice To Haves

• Experience with the Mind Body sales and scheduling platform.
• Experience with Mind Body software is a plus.

Responsibilities

• Create a welcoming, supportive experience for every client.
• Help clients explore massage services and the Wellness Program.
• Book appointments with attention to detail.
• Support a clean and comfortable studio atmosphere.
• Answer the phone reflecting a commitment to exceptional care.
• Match clients with Massage Therapists who can best support their goals.

Benefits

• The opportunity to be part of a team that is focused on the wellness of others in order to provide the best therapeutic massage in the Sun Prairie area.
• A warm, professional atmosphere.
• Training and proven processes to support your success.
• Variety in your work that is both challenging and rewarding.
• Ability to earn sales bonuses.
• FREE monthly massage and product discounts
• Friends & Family discounts
• Closed all major holidays and Sundays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed