Retail Customer Service Associate (Cashier)
About The Position
At PGA TOUR Superstore, the Retail Customer Service Associate (Cashier) provides service in the Cashier Area and Club Desk, supporting a strong checkout experience and lasting Customer relationships. The role processes transactions and front-end operations, maintains merchandise presentation and equipment, shares product and store information, and promotes the company’s products, services, and current promotions. The Associate contributes to a clean, safe, compliant, and professional front-end environment and provides operational and merchandising feedback to the Sales and Service Manager. The position requires flexible availability, including nights, weekends, and holidays. Physical demands include standing for extended periods, climbing a ladder, moving throughout the store, and lifting a 30 lb. box overhead. PGA TOUR Superstore describes itself as part of the Arthur M. Blank Family of Businesses and says it is committed to a diverse and inclusive work environment.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills and ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience is preferred.
Responsibilities
- Engage and greet Customers in the Cashier Area and Club Desk, providing world-class service and building lasting relationships.
- Process front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain merchandise presence and visual presentation in front-end areas to support sales and the Customer experience.
- Ensure front-end equipment and supplies are maintained and operational.
- Demonstrate ethical conduct and promote safety and compliance across departments.
- Keep the front-end area clean and professionally presented.
- Securely accept cash, credit/debit cards, and gift card payments, processing transactions correctly and efficiently according to Standard Operating Procedures.
- Answer basic product questions, provide store information, and direct Customers to store areas or team members as needed.
- Stay informed about merchandising promotions and marketing events, using bulletins on The Links to maintain merchandising presence throughout each promotion.
- Promote products and services by informing and educating Customers about offerings.
- Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
