Retail Customer Experience Associate, Santa Anita - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers by engaging with shoppers in-store and online, prioritizing customer satisfaction, and driving cross-category sales. You will use your understanding of fashion, fit, and function to make tailored product recommendations and leverage digital tools to enhance the customer journey. The role involves working across different departments and transitioning between areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily work includes preparing and maintaining the sales floor, staying informed about sales goals, new arrivals, top-selling items, trends, and promotions, engaging customers and building relationships, recovering the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty benefits, and working collaboratively to achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to handle electronic devices.
- Ability to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Ability to adapt to changing priorities and work independently as well as within a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences and engage customers across in-store and online touchpoints.
- Drive cross-category sales and support overall business goals by making tailored product recommendations.
- Use digital tools to enhance the customer journey.
- Work across departments and transition between areas throughout the day.
- Build client relationships using My Client and social media outreach tools.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Prepare the sales floor by keeping it clean, organized, and ready for customers.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Welcome customers, create personal conversations, and build customer relationships.
- Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Share loyalty program benefits, ensure customers have what they need, and thank customers at the end of the interaction.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet daily sales goals and contribute to individual and store results.
- Support teammates and colleagues through honest, caring, collaborative work.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
