Retail Customer Experience Associate, Reno Meadowood - Full Time

Macy's•Reno, NV

12h•$15 - $22•Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers by engaging with them across in-store and online touchpoints, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make product recommendations and use digital tools to enhance the customer journey. The role works across different departments and areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily work includes preparing and maintaining the sales floor, reviewing sales goals and product information, welcoming and assisting customers, recovering the floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty benefits, and working toward sales goals and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience is preferred.

Responsibilities

Create personalized shopping experiences and engage customers across in-store and online touchpoints.
Drive cross-category sales and make tailored product recommendations based on fashion, fit, and function.
Use digital tools to enhance the customer journey and outreach tools such as My Client and social media to build client relationships.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Help keep the sales floor clean, organized, and prepared; recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
Welcome and assist customers, build customer relationships, share loyalty program benefits, and provide a sincere closing interaction.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward sales goals and store results.
Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice