Retail Customer Experience Associate, Colonie Center - Full Time

Macy's • Albany, NY

1d • Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences for customers and prioritize satisfaction across in-store and online touchpoints. You will drive cross-category sales, use your understanding of fashion, fit, and function to make tailored product recommendations, and leverage digital tools to enhance the customer journey. You will work across different departments and areas throughout the day, build client relationships using tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures.

Selling colleagues review sales goals, learn about new arrivals and top-selling items, and keep current on trends and promotions. They engage customers with friendly, personal service, build customer relationships, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers complete their shopping experience, and work collaboratively to meet sales goals and improve store results.

This is a full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, with hours depending on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• At least 2 years of selling or customer experience preferred.

Responsibilities

• Create personalized shopping experiences and engage customers across in-store and online touchpoints.
• Drive cross-category sales and meet daily sales goals.
• Make tailored product recommendations based on knowledge of fashion, fit, and function.
• Use digital tools, including My Client and social media, to enhance the customer journey and build client relationships.
• Work across different departments and areas throughout the day.
• Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
• Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Welcome customers and create friendly, personal conversations that build relationships.
• Maintain a shoppable sales floor and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
• Share loyalty program benefits and help customers complete their shopping experience.
• Support teammates and contribute to individual and store results.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed