Retail Customer Experience Associate, Colonie Center - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers in-store and online. You will prioritize customer satisfaction, actively engage with shoppers across touchpoints, drive cross-category sales, and make tailored product recommendations using knowledge of fashion, fit, and function and digital tools. You will work across different departments and areas throughout the day. You will build client relationships through outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. The role calls for a positive, can-do attitude, strong communication skills, and a passion for high-caliber service. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences and engage with customers in-store and online.
- Drive cross-category sales and make tailored product recommendations.
- Use digital tools to enhance the customer journey and outreach tools such as My Client and social media to build client relationships.
- Work across departments and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Help keep the sales floor clean, organized, and ready for customers; review sales goals, new arrivals, top-selling items, trends, and promotions.
- Welcome customers and create friendly, personal conversations that build relationships.
- Maintain shoppable sales floors and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
- Share loyalty program benefits, ensure customers have what they need, and provide a sincere, personalized farewell.
- Support colleagues through honesty, care, and collaboration; pursue improvement, achieve sales goals, and learn from others.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use electronic devices, computers, handheld equipment, and cash registers to perform job functions and process transactions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
