592 Retail Stores - Retail CSR I

Circle Graphics + Sensaria•Scotts Valley, CA

11d

About The Position

Sensaria is a leader in the Wall Decor and Print-On-Demand industry. We operate 8+ e-commerce storefronts, two business-to-business brands, in-house art creation, and coast-to-coast production facilities. Sensaria brings moments and art to life. We are proud to be a leading innovator in our industry, enabling more for customers - more products, more quality and speed. We are enthusiastic, we think bigger and work hard to unlock opportunity and achieve incredible results. Where most see a blank canvas, Sensaria sees infinite possibility. The chance to impact the senses and shape a moment in time, realizing a vision of design and decor that can reinvent, renew, and revive. With equal parts passion and operational excellence, Sensaria creates new ways to bring art and memories to life in any space. And through innovation, quality and speed, the company empowers unlimited growth potential for clientele. Enabling more for customers - more efficiency, more creativity, and more moments of inspiration, Sensaria thinks bigger and bolder to unlock opportunity and achieve incredible results together. Sensaria is seeking a customer-focused, detail-oriented, and solutions-driven Customer Service Representative to join our team. This role serves as the primary point of contact for customers, providing exceptional service and support throughout the order lifecycle. The Customer Service Representative I is responsible for responding to customer inquiries, processing orders, resolving issues, and partnering with internal departments to ensure a seamless customer experience. The ideal candidate is an excellent communicator who thrives in a fast-paced environment, enjoys building relationships, and is passionate about delivering world-class customer service.

Requirements

High School Diploma or GED required.
1–3 years of customer service, customer support, account management, or related experience preferred.
Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and problem-solving skills.
High attention to detail and accuracy.
Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
Ability to work independently and collaboratively within a team environment.
Ability to sit for extended periods while working at a computer.
Ability to occasionally lift up to 20 pounds.
Ability to communicate effectively in person, by phone, and electronically.

Nice To Haves

Associate's degree preferred.
Experience in a manufacturing, printing, production, or fulfillment environment is a plus.
Experience working with ERP, CRM, or order management systems preferred.

Responsibilities

Serve as a primary point of contact for customers via phone, email, and other communication channels.
Respond promptly and professionally to customer inquiries regarding products, orders, pricing, shipping, and account information.
Provide accurate information and timely follow-up to ensure customer satisfaction.
Build and maintain positive relationships with customers through exceptional service and communication.
Enter, review, and process customer orders accurately and efficiently.
Monitor order status and proactively communicate updates, delays, or changes to customers.
Coordinate with production, operations, logistics, and other internal teams to ensure timely fulfillment.
Assist customers with order modifications, cancellations, and special requests when appropriate.
Investigate and resolve customer concerns, complaints, and order discrepancies.
Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
Identify opportunities to improve customer satisfaction and operational efficiency.
Maintain accurate customer records and documentation within company systems.
Generate reports and provide administrative support as needed.
Assist with special projects and departmental initiatives.
Adhere to company policies, procedures, and service standards.