CSR I - Graveyard

Ace Careers Website•Las Vegas, NV

5d•Onsite

About The Position

This role involves assisting with office duties, including answering phones and emails. The CSR I will assist customers with using pay stations or automated ticketing equipment, including obtaining receipts and processing credit card payments. They will also assist customers with locating vehicles and direct them to parking areas or parking spaces using hand signals or flashlights as necessary. A key part of the role is resolving customer requests, questions, and complaints, and actively looking for ways to assist customers. The position also includes maintaining on-site parking/site equipment.

Requirements

Must be able to stand and walk up to 8 hours per shift.
Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
Experience dealing with irate customers and resolving customer issues and/or complaints.
Prior equipment maintenance experience.
An outgoing and enthusiastic personality.
Willingness to do whatever it takes to earn a “Thank You.”

Responsibilities

Assist with office duties, including answering phones and emails.
Assisting customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
Assisting customers with locating vehicles.
Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
Resolving customer requests, questions, and complaints.
Actively look for ways to assist customers.
Maintaining on-site parking/site equipment.