RETAIL COMPUTER TECHNICIAN
Micro Center•Austin, TX
•$18 - $35•Onsite
About The Position
Micro Center is seeking self-motivated, results-driven Retail Computer Technicians. This role offers a starting base pay of $15/hour with productivity incentives that can increase hourly rates from $18-$35 plus SPIFFs. The position involves spending up to half the time at the Service Counter, assisting customers with service options to build long-term relationships and earn uncapped commissions. The remaining time will be spent in the shop diagnosing and repairing computer devices, with constant communication to customers regarding repair status.
Requirements
- High School diploma or equivalent
- One year of related computer service repair or technical customer service experience strongly preferred
- Industry certifications are preferred and are required within 90 days of hire (company paid)
- Excellent communication & interpersonal skills
- Ability to multi-task and adjust priorities
- Lift up to 50 lbs.
- Stand for prolonged periods of time
- Flexible availability, including early mornings, evenings, weekends, and holidays
Responsibilities
- Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
- Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
- Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
- Assemble custom computers sold by our expert build-your-own (BYO) sales team
- Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
- Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
- Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
- Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
- Perform additional duties and responsibilities as assigned
Benefits
- Medical, Dental & Vision Coverage for regular full‑time associates
- Competitive Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunities
- Paid Time Off for regular associates
- 401(k) Retirement Plan with Company Match
- Industry‑Leading Vendor and Company Training
- Clear Career Growth and Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
