Retail Clerk (Full Time)

AccorHotel•Kohala Coast, HI

7d•Onsite

About The Position

The Retail Clerk is responsible to ensure the smooth and efficient operations of the Retail Store. Exceeding guest expectations in a professional and courteous manner by offering suggestions for the perfect gift to create a memorable experience.

Requirements

Ability to focus attention on guest needs, remaining calm and courteous at all times
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Lifting requirements up to 25 lbs.
Carrying of objects weighting up to 50lbs.
Stooping, kneeling, reaching, standing, walking, bending, twisting, pushing, seeing, hearing, speaking to guests
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages and basic understanding of local languages will be an advantage

Responsibilities

Insure all merchandise is stocked properly and that cleanliness and neatness of store fixtures and displays is meticulous.
Perform money transactions accurately.
Use proper phone etiquette. Assist the guests’ in all phases of the operation.
All customers will be greeted and given a warm farewell.
Showcase complete knowledge of all products available
Up sell or suggest additional products or items to guest, which will impact outlet revenue.
Maintenance efficiency of all equipment, which includes Point of Sale System, Inventory Control System and Resort Software.
Maintain and contribute to a positive work environment.
Deliver service in a consistent, personalized and gracious manner.
Follow and support the service commitment and core values.
Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.

Benefits

Premium preferred provider medical/drug/vision benefits at competitive prices.
Employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program.
15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
Incentive Bonuses are available
50% discounts at hotel restaurants
50% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls.
Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility