Retail Clerk- Gift Shop

Cache Creek Casino Resort•Brooks, CA

12h•Onsite

About The Position

Reporting to the Gift Shop Assistant Manager, the Gift Shop Clerk is responsible for providing fast, friendly and courteous guest service. The top priority of the Gift Shop Clerk is to be knowledgeable of all store merchandise, use suggestive selling techniques with customers, and to operate cash register and accurately balance cash drawer on a daily basis. Essential Duties and Responsibilities include the following. Other duties may be assigned. Knowledgeable of all store merchandise and communicate this knowledge in a friendly and helpful manner to customers. Answer questions concerning location, price and use of merchandise. Able to use suggestive selling techniques with customers. Inspects merchandise prior to wrap/bagging to verify that merchandise is in satisfactory condition. Able to operate cash register to total guests' purchases and accurately balance cash drawer on a daily basis. Balance cash drawer at beginning and end of each shift. Accurately note spoilage or damage of any/all items carried in stock. Assist in stocking store displays as needed. Maintain cleanliness of the store by folding merchandise, dusting, vacuuming, re-hanging garments, etc. Obtain merchandise from stockroom when merchandise is not on floor or is below display par. Able to review price sheets for price change/adjustment. Able to collect cash, check, charge for each transaction. Work with buyers for suggestions on re-orders of merchandise and customer requests. Effectively resolve customer complaints to the benefit of the guest, department and resort. Demonstrate a calm, organized approach in all situations. Foster collaboration both with members of your work team and with colleagues. Participate in in-store training or product knowledge seminars. Assist in periodic, special and/or perpetual inventory of store. Demonstrate a guest service attitude in all employees. Maintain positive, friendly and caring attitude with guests, colleagues and hotel personnel. Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Must be at least 21 years of age.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Cache Creek Casino Resort Tribal Gaming License.

Responsibilities

Provide fast, friendly, and courteous guest service.
Be knowledgeable of all store merchandise and communicate this knowledge to customers.
Answer customer questions concerning location, price, and use of merchandise.
Use suggestive selling techniques with customers.
Inspect merchandise prior to wrapping/bagging to ensure satisfactory condition.
Operate cash register, total guest purchases, and accurately balance the cash drawer daily.
Balance cash drawer at the beginning and end of each shift.
Note spoilage or damage of any/all items carried in stock.
Assist in stocking store displays.
Maintain cleanliness of the store (folding merchandise, dusting, vacuuming, re-hanging garments, etc.).
Obtain merchandise from the stockroom when needed.
Review price sheets for price changes/adjustments.
Collect cash, check, or charge for each transaction.
Work with buyers for suggestions on re-orders and customer requests.
Resolve customer complaints effectively.
Demonstrate a calm, organized approach in all situations.
Foster collaboration with team members and colleagues.
Participate in in-store training or product knowledge seminars.
Assist in periodic, special, and/or perpetual inventory of the store.
Demonstrate a guest service attitude.
Maintain a positive, friendly, and caring attitude with guests, colleagues, and hotel personnel.
Maintain a professional appearance and conduct behavior in a mature and professional manner.