Full-Time Retail Cashier

VANCE OUTDOORS INC•Springdale, OH

10d•Onsite

About The Position

This position is primarily responsible for scanning customer merchandise in a timely fashion, processing payments/data entry of all firearms sales according to ATF guidelines, and administering licenses via the Ohio Department of Natural Resources (ODNR) website. This position will also be answering phone calls and handling customer service responsibilities.

Requirements

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Above-average knowledge of: Microsoft Suite, CRM systems, Point of Service Systems; Internet Software.
Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Frequently required to walk.
Occasionally required to stoop, kneel, crouch, or crawl.
Must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Nice To Haves

Synthesizes complex or diverse information; uses intuition and experience to complement data.
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Communicates changes and progress.
Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
Communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Shows respect and sensitivity for cultural differences; promotes a harassment- free environment.
Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.
Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Responsibilities

Handles all needs and issues customers may have and deals with them accordingly to ensure customer satisfaction.
Accurately process sales, returns, layaways, and special orders thru the Point of Sales system.
Accurate data entry of all Firearm sales according to ATF guidelines and procedures.
Ability to communicate to management regarding issues that need to be addressed.
Responsible for promoting a positive culture within the department/store.
Answers incoming phone calls and routes them accordingly to the necessary departments.
Operates ODNR licensing.
Examines merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases.
Provides customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Assists with inventory to and from the warehouse, and sales floor.
Performs work activities such as cleaning and organizing shelves and displays and selling merchandise.
Enforces safety, health, and security rules.
Adhere to all company policies and procedures.
All other duties as required by management.