Retail Brand Associate ( Corte Madera, CA )

Avocado Mattress • Corte Madera, CA

5h • Onsite

About The Position

Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Corte Madera, CA! This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus a monthly bonus! The pay range for this role is $21.00 - $24.56 Hourly, plus potential monthly bonus.

Requirements

• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule- including weekends and holidays.
• Regular and predictable attendance.
• The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
• Ability to adjust or move objects up to 50 pounds in all directions.
• Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Constantly operates a computer and other office machines such as printers and tablets.
• This role frequently communicates with other team members to update on the status of a task.

Nice To Haves

• Customer service or retail experience is a plus.
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals a plus
• Mac and Google suite proficiency is also a plus!
• Café experience; training experience; experience running branded events is a plus!

Responsibilities

• Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
• Bring a customer centered approach to executing on sales goals.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
• Perform other duties as assigned.
• Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
• Assist with planning and executing events & community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed