Retail Brand Associate ( Corte Madera, CA )

Avocado MattressCorte Madera, CA
Onsite

About The Position

Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Corte Madera, CA! This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus a monthly bonus! The pay range for this role is $21.00 - $24.56 Hourly, plus potential monthly bonus.

Requirements

  • Must be comfortable taking phone and video appointments.
  • Must have a flexible schedule- including weekends and holidays.
  • Regular and predictable attendance.
  • The ability to remain in a stationary position, often standing or sitting for prolonged periods.
  • The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
  • Ability to adjust or move objects up to 50 pounds in all directions.
  • Capability to lift up to 200 pounds using lifting aids and/or equipment.
  • Constantly operates a computer and other office machines such as printers and tablets.
  • This role frequently communicates with other team members to update on the status of a task.

Nice To Haves

  • Customer service or retail experience is a plus.
  • Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
  • Experience tracking KPIs or Sales Goals a plus
  • Mac and Google suite proficiency is also a plus!
  • Café experience; training experience; experience running branded events is a plus!

Responsibilities

  • Work with team and individually to meet and exceed sales targets and KPIs.
  • Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
  • Bring a customer centered approach to executing on sales goals.
  • Accept and implement coaching and feedback to achieve individual and team performance goals.
  • Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
  • Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
  • Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
  • Perform other duties as assigned.
  • Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
  • Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
  • Assist with planning and executing events & community programs.
  • Assist with suggesting methods to improve area operations, efficiency, and service.
  • Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
  • Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
  • Assist team with managing the daily workload of responding to customer emails.

Benefits

  • Medical (HMO, PPO, HSA)
  • Dental
  • Vision
  • 100% Employer Paid Life Insurance
  • 401(k) with employer match
  • PTO
  • Volunteer days
  • Employee product discount
  • Annual Bonus Plan
  • Training and Tools to be successful along with a strong partnership from your peers and leaders
  • Access to wellness apps
  • Referral Bonus
  • Opportunity to grow
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