Retail Brand Associate ( Corte Madera, CA )
About The Position
Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Corte Madera, CA! This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus a monthly bonus! The pay range for this role is $21.00 - $24.56 Hourly, plus potential monthly bonus. Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials. The mission of Avocado is to be the world’s most sustainable brand - the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture. As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.
Requirements
- Must be comfortable taking phone and video appointments.
- Must have a flexible schedule- including weekends and holidays.
- Regular and predictable attendance.
Nice To Haves
- Customer service or retail experience is a plus.
- Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
- Experience tracking KPIs or Sales Goals a plus
- Mac and Google suite proficiency is also a plus!
- Café experience; training experience; experience running branded events is a plus!
Responsibilities
- Overall Work with team and individually to meet and exceed sales targets and KPIs.
- Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
- Bring a customer centered approach to executing on sales goals.
- Accept and implement coaching and feedback to achieve individual and team performance goals.
- Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
- Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
- Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
- Perform other duties as assigned.
- Retail Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
- Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
- Assist with planning and executing events & community programs.
- Assist with suggesting methods to improve area operations, efficiency, and service.
- Digital Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
- Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
- Assist team with managing the daily workload of responding to customer emails.
Benefits
- Medical (HMO, PPO, HSA)
- Dental
- Vision
- 100% Employer Paid Life Insurance
- 401(k) with employer match
- PTO
- Volunteer days
- Employee product discount
- Annual Bonus Plan
- Training and Tools to be successful along with a strong partnership from your peers and leaders
- Access to wellness apps
- Referral Bonus
- Opportunity to grow
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
