Retail Brand Ambassador Part Time

New Riff Distillery•Newport, KY

2d•Onsite

About The Position

New Riff Distilling is seeking energetic and committed Brand Ambassadors to join their team. This role involves amplifying the company's message and impact by providing a premier, one-of-a-kind experience for guests. The Brand Ambassador will report to the Retail Manager and ensure a first-class experience for every visitor to the Distillery. This is a part-time position averaging 20-25 hours per week, with shifts typically scheduled between 10:00 AM and 8:30 PM on Fridays, Saturdays, and Sundays.

Requirements

High-energy, gregarious, positive, and team-focused individual with a high level of customer service understanding and experience.
Strong commitment to learning and educating others about New Riff’s culture, history, and the broader spirits industry, especially Kentucky Bourbon.
Ability to work independently as well as collaboratively within a team.
Ability to provide consistent experiences in line with brand standards.
Excellent time management, communication, and organizational skills.
Keen attention to detail. Perceptive and able to think quickly on your feet.
Comfortable in a multi-paced work environment.
Naturally charismatic and articulate, with a strong ability to connect and engage with a wide and diverse customer base.
Must be 21 years of age or older.
Able to stand, walk, climb stairs, squat and bend.
Able to lift 50 pounds.
Available to work a flexible work schedule which includes evenings and weekends.

Nice To Haves

High School Diploma or equivalent.
Retail or Hospitality experience.
Experience in service, spirits, or related industry.
Experience in customer-facing situations, workspace organization and flow.
Attention to detail - Inventory management, product displays, organization etc...
General Point of Sale systems experience.
Exceptional interpersonal and verbal communication skills.
Experience dealing with all demographics of customers.
Detail-oriented and able to stay focused in high-pressure situations, especially during busy product releases.

Responsibilities

Greet customers and build rapport through conversation and recommendations.
Process sales transactions accurately and efficiently.
Answer the phone and handle inquiries.
Maintain the stock room and set up merchandise displays.
Collaborate with team members to maintain a clean and organized sales area.
Assist in executing special product releases.
Assist in shipping orders.
Receive and organize deliveries.
Respond to customer inquiries regarding events, experiences, and availability.
Schedule and coordinate site tours, including pickups for online order fulfillment.
Support the New Riff branded events team as needed.
Deliver exceptional customer service to strengthen customer relationships and support brand growth.